Simply Essential is a New Zealand Company therefore the base currency, and all prices are in New Zealand Dollars (NZD) Please use the Currency Converter on this site to find out what the price is in your own currency. However payment is made in NZD. Your Card Statement will show the NZD value, which will be converted to your own currency on your Statement.
Simply Essential fiercely guards your privacy, and will NEVER reveal ANY of your details, to any 3rd party.
It is Company policy to provide fast, responsive, customer service. We go to great lengths to ensure Customers are happy. Emails are responded to promptly, usually within 12 hours, weekdays.
Simply Essential understands discretion is sometimes important. Orders are packaged in a plain shipping bag with 'Skin Care' on the Customs label.
Electronic Payment - Bank vault security.
This store is PCI compliant, and our data centeremploys hacker deterrent security provisioning, three redundant network architectures and hardware firewalls.
That means your card details are secured at the highest level possible
We ship to virtually any address in the world.
Please also note that the shipping rates for everything we sell are weight-based. The weight of any such item can be found on its detail page.
Orders are dispatched each business day. Please use this link (NZ Post) to view the target delivery times to your area. Also please understand that these time-frames are targets. It's what they aim for, but delivery can take longer.
Post is charged at cost – we do not make any profit on it – unfortunately Post Offices everywhere are increasing prices constantly to remain profitable. All orders within New Zealand are sent by Parcel Post
All orders for delivery outside New Zealand will be dispatched via International Airmail. Tracking numbers are not available.
PLEASE NOTE: We will not take any responsibility for, or replace orders when you, the customer has given an incorrect or insufficient address. PLEASE ENSURE YOU HAVE YOUR SHIPPING ADDRESS CORRECT.
in some countries charge duties/customs on imported goods. SE can take no responsibility for these charges, or advise what they may be. Please check with your customs department if you have any concerns.
The postal service is usually reliable, but once in a while an order does go astray. In the event of a replacement being sent, it is Company policy that we will only ship to the same address as was used on the initial order. If your order does not arrive due to the customer having entered an incorrect address, no replacment or compensation will be given. Please take great care to ensure you have your address correct!
Orders may be cancelled if advice of same is received prior to shipping. As the Bank charges for each transaction, including refunds, a full refund on purchase, minus 10% will be given
If your product arrives damaged, please send photgraphic evidence of the damage to us. We are not able to refund or replace goods without visual confiration of the claim.
Please contact us if you have any questions