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Currency

Choose a currency below to display product prices in the selected currency.

New Zealand New Zealand Dollar
Australia Australian Dollar
United Kingdom British Pound
European Union Euro
United States United States Dollar

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Terms & Conditions

Simply Essential is a New Zealand Company therefore the base currency, and all prices are in New Zealand Dollars (NZD)  You may use the a Currency Converter on this site  to find out what the price is in your own currency.  However payment is made in NZD. Your Card Statement will show both the NZD value, which will be converted to your own currency on your Statement.

Privacy

Simply Essential fiercely guards your privacy, and will NEVER reveal ANY of  your details, to any 3rd party.

 It is Company policy to provide fast, responsive, customer service. We go to great lengths to ensure Customers are happy.   Emails are responded to promptly, usually within 12  hours, weekdays.

Discretion

Simply Essential understands  discretion is sometimes  important.  Orders are packaged in a plain shipping bag with 'Skin Care' on the Customs  label.

Security

Electronic Payment - Bank vault security.

This store is PCI compliant, and our data centeremploys hacker deterrent security provisioning,  three redundant network architectures and hardware firewalls.

That means your card details are secured at the highest level possible

Shipping

We ship to virtually any address in the world.

Please also note that the shipping rates for everything we sell are weight-based.  The weight of any such item can be found on its detail page.  

Orders are dispatched each business day. Please use this link (NZ Post) to view the target delivery times to your area.  Also please understand that these time-frames are targets. It's what they aim for, but delivery can take longer.

Post is charged at cost – we do not make any profit on it – unfortunately Post Offices everywhere are increasing prices constantly to remain profitable.  All orders within New Zealand are sent by Parcel Post  

All orders for delivery outside New Zealand will be dispatched via International Airmail. Tracking numbers are not available.

Customs

in some countries charge duties/customs on imported goods. SE can take no responsibility for these charges, or advise what they may be. Please check with your customs department if you have any concerns.

The postal service is usually reliable, but once in a while an order does go astray.  In the event of a replacement being sent, it is Company policy  that we will only ship to the same address as was used on the initial order. If your order does not arrive due to the customer having entered an incorrect address, no replacment or compensation will be given.  Please take great care to ensure you have your address correct!

Cancellation 

Orders may be cancelled if advice of same is received prior to shipping.  As the Bank charges for each transaction, including refunds, a full refund on purchase, minus 10% will be given



 Please contact us if you have any questions