Currency: It is a requirement of NZ Banks that transactions must be processed in New Zealand Dollars. Therefore the currency you have selected provides an accurate conversion figure, but your selected currency will revert to NZD on the payment page.

Shipping

Note: All NZ orders include GST & Shipping

Orders are dispatched each business day.

The cost of postage and packaging includes not only the postage, but also the handling charge - materials & labor.  This means the dollar value you see on the package when you receive it will be lower than the amount you have been charged.

All orders within New Zealand are delivered to your door by NZ Post.

All orders for delivery outside New Zealand will be dispatched via International Airmail

Online we accept  payment by Visa, or MasterCard, Paypal, Check or Direct Deposit. Details are presented at the Checkout.

Customs in some countries charge duties/customs on imported goods. Simply Essential can take no responsibility for these charges, or advise what they may be. Please check with your customs department if you have any concerns.

Refund Policies

We are dedicated to offering you first class service. If your order arrives in unsatisfactory condition, simply return the item(s) within 30 days of receipt for a full refund, or replacement. It's a no hassle, no worries philosophy that helps to ensure 100% satisfaction when you shop with us.

If the return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Once your return has been received, we will issue a the refund within 3 working days.

All returns must be in "Brand new Condition" If the product has been opened, used, defaced or damaged in any way, other than accidental damage in transit, it will not be eligible for a refund

Currencies

Conversion rates are taken daily from the US stock exchange. These rates are intended as an indication of conversion rate only, and may be billed at the rate current at the time of transaction. The variation should slight, if this occurs at all.